FAQs

Please Note – This is an e-Product Sale meaning that all the products are DIGITAL. There are NO HARD COPIES of books and NO CDs for the audio offerings.

Customer Frequently Asked Questions (FAQ)

How will I receive these files?

I don’t have an eReader. How can I read these eBooks?

How can I watch and listen to the video and audio products?

What is your refund policy?

 

FAQs After Purchase

How do I find the book, audio, and video files?

What are .zip files and how do I open them?

How can I play the audio files (mp3s)?

How can I read the books?

Can I download them on my iPad, iPhone or any other eReader devices?

Help! I don’t see separate files!

 

Replacing Lost Files and Sharing Files

Help! I lost my download page.  Help! Some of my download links have expired.

What if I lose my eBook files down the road?

Can I share these eBooks with my friends or family members?

 

Customer Frequently Asked Questions (FAQ)

How will I receive these files?

After your secure purchase through Paypal, you will be directed to a download page. You will also receive an e-mail message that will direct you to a page with your download links. This email goes directly to whichever email account is connected to your Paypal account. Sometimes these emails wind up in spam folders, instead of in your inbox. Before you worry and contact us about not getting the email, make sure you take a good look at your spam folder first.

The files for the Essential Parenting Collection eBundle and the Mini Bundles are organized so you can either download the files individually OR download the Zip folders which contains all of the offerings. For the full Essential Parenting Collection, there will be 6 Zip folders. One folder for each of the thematic bundles and one for the free gifts. For the Mini Bundles, there will be 1 Zip folder.

If you choose to use the Zip Folders (this is the fastest way to download) right click to open begin the download process. It is important to note is that it’s best to download files one by one from the Zip folder. Sometimes people run into troubles when they attempt to download too many files at once.

Your links will expire after seven download attempts. Don’t worry. If you need more download attempts or more time to download the files, send us an e-mail and we’ll send you another e-mail message with a link to a new page of download links.

You must be sure to download all files before July 15, 2014! (This is important!) All files will be removed from the server at this time.

I don’t have an eReader. How can I read these eBooks?

The eBook files in this sale require no special reader. They are all PDF files. You can read them in commonly available PDF reader applications.

If you have a Kindle and would like to easily upload the eBooks onto it, use the Send To Kindle option.

How can I watch and listen to the video and audio products?

Check out the details below on video and audio files. It is very likely that your computer or mobile device already has an application installed that will play MP4 video files and MP3 audio files. (These formats are very common.) If it doesn’t, just follow the easy instructions below to download a free application for this purpose.

What is your refund policy?

Your purchase is not refundable. We have tried to describe the products fully and accurately so that you can determine if they meet your needs. Because the products are digital, all sales are final.

FAQs After Purchase

How do I find the book, audio, and video files?

Check your default “downloads” folder first. If the zip folder is not there, run a search from your taskbar for “Essential Parenting Collection”  or “Mini Bundle”  You can also search by the name of a specific product. The files will then display in their current location. You may then copy and paste the files into the folder you would like them in permanently.

What are .zip files and how do I open them?

We are offering .zip files in addition to single file downloads for the Essential Parenting Collection simply because they compress files and save space. This helps to make it a bit easier and faster to transfer and download the books!

For both Windows and Mac users, take a look at this very helpful WikiHow tutorial, which will show you exactly how to open .zip files, without a fancy program. As long as your computer is relatively new, you should be able to open the files up without the help of any extra software.

How can I play the audio files (mp3s)?

There is a good chance you already have an application on your computer or mobile device that will play the audio files in the bundle (e.g., iTunes for Mac or Windows, Windows Media Player). The files are in the mp3 format, a very common one. Try double-clicking on the audio file and if there is an application assigned to play mp3 files, it should automatically launch and play the file. If you do not already have an application that plays mp3 files, there is a good one you can download and use free of charge called VLC Media Player. It is available for many computer and mobile operating systems (including Windows, Mac OS X, GNU/Linux, iOS, and Android). You can download it here.

How can I read the books?

The books all come in files in the common PDF (Portable Document File) format. You can read them in PDF reader applications. It is likely that one is already installed on your computer or mobile device. Try double-clicking on the file and if there is an application assigned to open PDF files. It should automatically launch and open the file. If you do not already have a PDF reader application on your computer, you can download the free Adobe Acrobat Reader here. It is available for a variety of computer operating systems and Android. You can also read PDF files on e-book readers.

Can I download them on my iPad, iPhone or any other eReader devices?

*PLEASE READ TO THE END IF YOU DO NOT HAVE A COMPUTER!*

Yes, but there is a step you MAY need to take first. (Not all devices are the same). Due to the size of these files, some must be downloaded onto a regular desktop or laptop computer first. If you try to download directly onto any type of smaller device, the files will not download properly.

First, open up your purchase email and download all files onto your regular computer. Once this is done, then you can proceed to transfer them to your devices.

While you can read PDF files on e-book readers, PDF files also can be converted to formats specific to e-book readers.

For Kindle, you can use the “Send to Kindle” app. It works on PC or Mac. It can send files (once they are downloaded) to your Kindle app on your Apple device (ie. iPad or iPhone), Android device, or Kindle.

For other ebook readers, you’ll have to do it however you normally do for that device. Usually this involves downloading them onto your computer first, then transferring the files via USB or WiFi to your device after they have been downloaded.

If you do NOT have a computer, please contact us at info [at] mindfulnurturing.com

Help! I don’t see separate files for the Essential Parenting Collection of Mini Bundles!

To make your downloading task more straightforward with the bundle of products, we have grouped like products together in their own zip file. Use the instructions above to open your zip files and find the books and audio and video files inside. if you are still having difficulty finding the files, go back to your e-junkie download link and try downloading the files one by one.

Replacing Lost Files and Sharing Files

Help! I lost my download page. Help! Some of my download links have expired.

No worries. Send us an e-mail at info [at] mindfulnurturing.com and we will send you new download links so long as it is before the download expiration date.

What if I lose my eBook files down the road?

Please remember to back up your files (on another computer, on a backup hard drive, on a web-hosted “cloud storage site”). MindfulNuturing.com and the authors cannot send you copies of eBooks or Audio files that have been deleted or lost.

Can I share these eBooks with my friends or family members?

Each of the eBooks in the Essential Parenting Collection is copyrighted by the original author. Your purchase does not entitle you to share the files or upload them anywhere online where others can access them.

Sharing eBooks is theft and steals from the authors who work so hard to create these wonderful resources, so please make sure that you are respecting their copyrights (and you can always point others in the direction of their websites- share the love!).

If you’d like to purchase and give an eBook bundle to someone, that is perfectly fine! Simply purchase one specifically for that person and then “gift” it to them by sending them the download email. :)